| FAQs |
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| Click on a question to reveal the answer |
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| What is the difference between USB1.1 and USB2.0? |
| The difference between USB1.1 and USB2.0 is the speed of the data transfer i.e. read/write transfer (USB2.0 is faster). However, not all PCs are USB2 compatible, which means some PCs will only run on the lower speed regardless of pen speed. |
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| Do I need a docking station or USB hub? |
| Docking stations or USB hubs may come in handy if the USB port of a desktop/tower PC is difficult to reach. The docking station or hub has an extension cable attached to it, which needs to be plugged into the USB port at the back of the PC and can now be placed conveniently on the desk – allowing easy use. |
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| What file format for the LOGO do you suggest? |
Please remember, the better the artwork the better the printing will be: We prefer logos to be supplied in EPS format (Encapsulated Postscript). This is the only type of file that can embed the necessary Pantone ink colour information to allow it to separate into its component inks when sent to plate. It is not sufficient to save any file in an EPS format. Your EPS has to be generated from a vector graphic originated from a suitable application such as Freehand, Illustrator or Corel Draw with the correct Pantone inks defined. TIFF formatted files can only split into component process colours (CMYK - Cyan, Magenta, Yellow and Black), however it is suitable providing the image resolution is high enough (300dpi). |
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| Is there a limit to the number of times I can rewrite over previously saved data? |
| No, you can write data to the product over 1,000,000 times. The estimated life expectancy of the microchip is approx. 10 years. |
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| Is there a difference between a Flash Drive, Hyperdrive, USB Memory Stick, Flash Disk, Pen Drive or Memory Key? |
| No. These are alternative names for the same product. However, there may be differences in the design (the way they look) and type of flash memory used. |
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| What type of files can I save on to a USB flash drive? |
| You can save all file types on to a USB flash drive (word documents, PowerPoint presentations, pictures, MP3 files etc); it functions like a hard drive. |
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| Do all flash drives have a write protect switch? |
| Not all. Flash drives which have such a switch can write protect your data using the small switch positioned at the side of the drive. The switch is recessed in to the side of the memory drive to ensure it can’t be operated inadvertently. |
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| Can I save photos direct from my camera to a USB flash drive? |
| No. Photos need to be saved from your digital camera to your PC or MAC first. Then you can save the images from your PC or MAC to your memory stick. |
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| Do the USB flash drives and flash pens require a battery or power supply? |
| No. None of our USB drives require separate batteries or power supplies. |
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| What can I do if my computer does not recognise the USB drive? |
| Check whether you are using an operating system that supports the USB device. On some older computers, the USB function on the BIOS may be switched off. Please refer to your computer instruction manual and switch it on. |
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| Does it do any damage to the USB drive if removed before closing a file used with the device? |
| Your operating system may flash a warning, but the USB will not be damaged as long as it is not in the active mode. If it is removed during the active mode (e.g. during file transfer), the data being transferred will be lost. |
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| When I connect the USB device to a Macintosh computer, it asks if I want to format it. What do I do? |
| Your Macintosh computer has been set so that it cannot read Windows-formatted files. You may have deleted this function or initially launched it from a -ROM. Please refer to your user manual and reset your computer to read Windows files. If you follow the message and format the USB device on a Macintosh, it will not read or write on Windows machines. |
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| What can I do if the USB device is not automatically recognized on Windows 2000, ME, or XP? |
| You may have deleted the standard driver for the operating system. Please download the necessary device driver from the Microsoft Website. |
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| Why is the indicated capacity less than the maximum storage capacity? |
| The USB device calculates its storage amount as 1KB=1000 Bytes and 1MB=1,000,000 Bytes. Thus, the actual capacity may be indicated as 15.3MB, 30.8MB, 62.1MB, 124MB etc. |